Refund policy

Refund Policy for Affirmation Era by Elle Design qld

At Affirmation Era by Elle Design qld, we are committed to ensuring your satisfaction with every purchase. Our refund policy is designed to be clear and straightforward, providing you with peace of mind when shopping with us.

Eligibility for Store Credit and Refunds

  1. Damaged or Defective Items
    • If your item arrives damaged or defective, please contact us within 14 days of receipt. We will gladly provide a replacement or issue a store credit upon verification of the damage.
  2. Incorrect Orders
    • If you receive an incorrect item, please notify us within 14 days. We will arrange for the correct item to be sent to you or issue a refund if preferred.

Process for Returns and Refunds

  1. Contact Our Support Team
    • Reach out to our customer support team via email at elle.design.qld@gmail.com with your order number and details of the issue.
  2. Provide Proof of Purchase
    • Include proof of purchase and photographs of the item if it is damaged or incorrect.
  3. Receive Return Instructions
    • Our team will provide you with instructions on how to return the item. Please follow these guidelines carefully to ensure a smooth return process.
  4. Processing Your Refund
    • Once we receive and inspect the returned item, we will process your refund within 7 business days. Refunds will be issued using the original payment method.

Exceptions

  • Custom or Personalised Items
    • Due to the bespoke nature of custom or personalised items, we are only able to offer refunds or exchanges if the item is damaged or faulty upon arrival.

Contact Us

If you have any questions or need further assistance, please don't hesitate to contact us at elle.design.qld@gmail.com. We are here to help and ensure that your experience with Affirmation Era by Elle Design is a positive one.

Thank you for choosing Affirmation Era by Elle Design. We appreciate your business and are dedicated to providing you with high-quality products and exceptional service.